退款政策

Refund Policy

Last updated: April 30, 2026

At Banner, we are committed to providing you with high-quality, boutique-style pet products. Due to the nature of our products and strict hygiene standards for pet accessories, we have implemented a firm refund policy to protect all our furry customers.

1. Returns & Exchanges

Non-Quality Issues: We do not accept returns or exchanges for non-quality related reasons (e.g., change of mind, incorrect size selection by the customer, or the pet not liking the product). Please review product specifications and sizing charts carefully before making a purchase.

Hygiene Protection: For health and safety reasons, any pet items that have been opened, used, or have come into contact with a pet cannot be returned or resold.

2. Quality Issues & Damaged Goods

If you receive a product that is defective or damaged during shipping, please contact us within 7 days of delivery at beakzino@163.com with the following information:

• Order number
• Photos or videos showing the defect or damage
• Description of the issue

Once verified, we will arrange for a replacement or a full refund at no additional cost to you.

3. Refund Process

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Thank you for choosing Banner for your pet lifestyle needs.